Customer Service Sales Manager

Summary

The CS Sales Manager is responsible for developing and successfully  executing strategies for profitable growth across new and existing customer portfolios, sales channels and prioritized manager’s tasks and delivering performance of Customer Relationship Team.

Job Responsibilities

• Fully responsible to achieve CS Order Release and Profit targets for countries assigned, contributing to the continuous business growth in CS.
• Responsible for achieving targeted sales and revenue performance across customer portfolio and new sales, developing/executing effective  plans in alignment with global/regional CS strategies.
• Evaluate potential and opportunities in the CS markets based on market trend and customer feedback as well as general economic situation.
• Create new service solutions with the support of Business Unit specialists.
• Maintain and update customer information in CRM and be able to provide 3 months forecast sales order.
• Execute with consultative, value based selling practices, including competitive positioning, pricing models, correspondence and presentation templates, and objection removal strategies.
• Maintains deep knowledge of market, company products, services and solutions and tasked with introducing new products.
• Business and budget responsibility for the CS portfolio in Thailand.
• Active development of the CS business (turnover and profit) including overhaul, spare parts sales, repair and maintenance, consulting, service, training etc.
• Manage CS product portfolio and lead new products to market success.

Qualifications

• Bachelor’s degree in engineering or business-related discipline with the minimum of 5 years’ sales experience.
• Experience in leading, developing and coaching geographically dispersed teams and performance minimum 4 years.
• Legal and commercial experience e.g. Incoterms.
• Demonstrate good marketing knowledge.
• Project management and start-up experience is an advantage.
• Strong ability to establish effective relationships with senior executives and key industry partners.
• Exceptional communication and presentation skills, with an emphasis on translating insights, product solution information and data into client value.
• Proven sales success expert in driving results across sales cycles and stages, including C-level relationship management, financial and contract negotiations.
• Ability to understand customer’s requirements and to translate them into solutions.