Field Service Engineer
Bangkok, TH, 10260
Summary
Job Responsibilities
- Perform onsite inspection, installation and commissioning of equipment / machines, troubleshooting and customer training of Buhler products.
- Perform automation and/or electrical remote support when required by customer.
- Promote and support after sales activities with active spare parts and retrofit upgrade sales.
- Support Sales team in term of technical, investigations and site visiting.
- Standby for requisitions from internal & external.
- Liaise with production sites and regional team for technical support and back up.
- Regular communication with customer representatives from technician to management level.
- Prepare written reports in full details of the service activities including pictures and explanation of the trouble process.
- Service Report submission after job finish, should not more than a week to Supervisor and/or Team Leader to claim the travel expenses and the report will be submitted to Service Operations Manager for final approval.
Qualifications
- Bachelor’s degree in Electrical Engineering or related field
- Minimum of 3 years of experience in the process industry and automation & electrical engineering
- Technical knowledge to understand customer needs: Sufficient technical background (depends on market) to understand client processes, not only machines but overall transformation process and operations processes
- Knowledge of sales and service in process engineering operations to recommend customers in Buhler products
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