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Field Service Team Leader (Grains & Food)

Location:

Bornova/Izmir, TR, 35050

Work Site: Onsite

Duration: Permanent / Unlimited

Date: Nov 2, 2026

Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines. Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries. We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.

Summary

Bühler Group Türkiye in Izmir is seeking a customer-focused and technically skilled professional to join our Service Operations team as Service Operations Lead for the Grains & Food business.

In this role, you will be responsible for customers in the Grain Processing business areas, covering flour milling, feed, and extrusion solutions, grain & pulse processing with a focus on technical service, customer support, and complaint and warranty management. As a trusted advisor to our customers, you will lead and plan a team of service specialists, develop service solutions that enhance plant performance, availability, and lifecycle value, and work closely with the sales team to grow the service business.

Success in this position requires a strong commitment to quality, customer satisfaction, and on-time service delivery, as well as full compliance with Bühler directives and Environment, Health & Safety (EHS) standards.

Job Responsibilities

Serve as the primary service contact and trusted technical advisor for Grains & Food customers across Türkiye & Azerbaijan
Manage technical service topics and provide customer support, ensuring fast and effective resolution of operational issues
Lead complaint and warranty management, including root cause analysis, corrective actions, and timely closure in line with Bühler processes
Lead and develop the team of service specialists, ensuring the right competencies, motivation, and performance
Plan and allocate service resources for field service, maintenance, inspection, installation, and commissioning activities, optimizing utilization and response times
Take direct responsibility for the operations of the Die & Roll Refurbishment Workshop in Izmir, including workload planning, capacity and resource management, quality, turnaround times, and cost efficiency
Identify customer needs and propose value-adding service solutions, such as retrofits, upgrades, maintenance agreements, audits, and spare parts packages
Support the sales team with technical expertise, service offers, and customer visits to drive service business growth
Act as the key interface between customers, local service and sales teams, and Bühler’s global business units and competence centers
Manage escalations effectively by identifying risks and critical issues early and driving their resolution through the appropriate channels
Ensure that all service activities comply with Bühler directives, processes, and Environment, Health & Safety (EHS) standards
Manage Occupational Health & Safety (OHS) and EHS requirements for the Die & Roll Refurbishment Workshop and the service station premises, including risk assessments, safety training, legal compliance, and audits
Maintain structured service reporting, documentation, and KPI tracking (e.g., response time, customer satisfaction, complaint closure)
Capture lessons learned and contribute to the continuous improvement of service processes, customer experience, and team capabilities

Qualifications

Bachelor’s degree in Mechanical Engineering
At least 7 years of maintenance or service experience in grain processing or a related field (e.g., flour milling, extrusion, feed or food processing)
At least 3 years of team management experience, ideally leading service engineers or technicians
Strong technical understanding of processing machinery and plant operations, combined with structured troubleshooting and root cause analysis skills
Advanced proficiency in written and spoken English and Turkish
Strong customer orientation, communication, and stakeholder management skills
Commercial awareness and the ability to translate customer needs into effective service solutions
Willingness to travel to customer sites and work flexible hours when required
Based in the Izmir or Manisa region, or willing to relocate
Experience working in international project environments and matrix organizations
Experience with structured complaint and warranty processes (e.g., 8D, CAQ) and service KPIs
Knowledge of food safety and hygiene requirements in food and feed processing plants
Experience with SAP/ERP, CRM, and digital service tools

At Bühler we are not only offering working opportunities and international exchange of like-minded professionals. We are more than just a global company. Our value proposition to transform the way companies feed and move the world, is driving positive change in the industries in which we operate globally. Become a part of a dynamic environment that combines your drive for innovation with a world of possibilities. Joining us means embracing a shared purpose of creating innovations for a better world while becoming part of a company that is dedicated to your success.

As a global organization, we embrace the diversity of our global workforce. At Bühler, you will collaborate with professionals from around the world, each bringing in a unique perspective to the table. It is a business priority for us to harness the diversity of our global workforce and include them in their uniqueness to create a culture of belonging guided by our TOP values – Trust, Ownership and Passion. Embark on a journey that combines the excitement of global collaboration with the reassurance of a welcoming workplace.

Let’s create impact together!

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