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CS Quality Engineer

Location: 

Casablanca, MA, 20190

Work Site:  Onsite
Duration:  Permanent / Unlimited
Date:  Oct 5, 2026

Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.​ Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries. We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.

Summary

Buhler Group in Casablanca, Morocco is looking for a passionate Quality Engineer to join our Customer Service Operations team. This position will be responsible for ensuring high service quality and customer satisfaction through effective management of customer complaints, warranty cases, root cause analysis, and continuous improvement initiatives. 

Job Responsibilities

  • Leads one of the most important pillars of the customer-facing organization, supporting customers through the effective handling of complaints received via the CAQ system.
  • Responsible for the operational lead and continuous development of the Warranty Management process for Bühler customers.
  • Responsible for the performance and service excellence of the Complaint Management and Sales Return processes, including the monitoring and achievement of related KPIs.
  • Drives sustainable solutions for recurring customer complaints through the implementation of the 8D methodology across all Bühler business units.

Qualifications

  • Bachelor’s degree in mechanical engineering/food Processing/Food Technology/ or related field
  • At least 4-5 years of experience in Quality Department in services or project management industry
  • Knowledge of Quality concepts (RCA, CAPA/8D Methodologies & ISO QMS) & Basic knowledge of finance
  • International working experience is a preferred

At Bühler we are not only offering working opportunities and international exchange of like-minded professionals. We are more than just a global company. Our value proposition to transform the way companies feed and move the world, is driving positive change in the industries in which we operate globally. Become a part of a dynamic environment that combines your drive for innovation with a world ​of possibilities.​ Joining us means embracing a shared purpose of creating innovations for a better world while becoming part of a company that is dedicated to your success.

As a global organization, we embrace the diversity of our global workforce. At Bühler, you will collaborate with professionals from around the world, each bringing in a unique perspective to the table. It is a business priority for us to harness the diversity of our global workforce and include them in their uniqueness to create a culture of belonging guided by our TOP values – Trust, Ownership and Passion. Embark on a journey that combines the excitement of global collaboration with the reassurance of a welcoming workplace.

Let’s create impact together! 

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