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Service Operations specialist

Location: 

Dubai, AE

Work Site:  Onsite
Duration:  Permanent / Unlimited
Date:  Apr 30, 2026

Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.​ Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries. We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.

Summary

Buhler Group in Dubai, United Arab Emirates is looking for skilled personnel to join our team as Service Operations Specialist (Transactional Services). This position will be responsible to accelerate the quote fulfillment, follow-up on quotes and conversion to orders, and report out the deliverables.

Job Responsibilities

  • Monitor and manage the Request for Quotation daily, ensuring timely follow-up.
  • Track and update quotation status in the relevant ERP system and tools, including customer interactions, follow-up dates, expected closure timelines, and reasons for delays.
  • Ensure timely closure of quotes by converting them into orders & updating the status accordingly in the relevant ERP system & Tools
  • Maintain accurate and up-to-date records of all quote activities in the relevant business system.
  • Update customer interactions, follow-up dates, expected closure timelines, and quote status.
  • Generate regular reports on: Open quotes, Quote aging, Conversion rate, Lost opportunities, Follow-up actions pending
  • Provide weekly and monthly summary reports to management.
  • Work closely with customer and Internal stake holders
  • Escalate important commercial issues such as delayed quotes, approvals, pricing concerns, or payment blocks.
  • Ensure proper communication between internal teams and customers for smooth order conversion.

Qualifications

  • Bachelor’s degree in engineering or equivalent
  • Minimum of 5 years’ working experience in the field of specialization
  • Proficiency in MS Office
  • Working Knowledge of ERP systems
  • Fluent communication skill in English language
  • Fluent communication in Arabic is an added advantage

At Bühler we are not only offering working opportunities and international exchange of like-minded professionals. We are more than just a global company. Our value proposition to transform the way companies feed and move the world, is driving positive change in the industries in which we operate globally. Become a part of a dynamic environment that combines your drive for innovation with a world ​of possibilities.​ Joining us means embracing a shared purpose of creating innovations for a better world while becoming part of a company that is dedicated to your success.

As a global organization, we embrace the diversity of our global workforce. At Bühler, you will collaborate with professionals from around the world, each bringing in a unique perspective to the table. It is a business priority for us to harness the diversity of our global workforce and include them in their uniqueness to create a culture of belonging guided by our TOP values – Trust, Ownership and Passion. Embark on a journey that combines the excitement of global collaboration with the reassurance of a welcoming workplace.

Let’s create impact together! 

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