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Technical Help Desk

Location:

Holland, MI, US, 49423-5410

Work Site: Onsite

Duration: Permanent / Unlimited

Date: Oct 11, 2026

Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines. Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries. We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.

Summary

On our Technical Help Desk team you will perform a variety of customer support and service duties according to established procedures.

Job Responsibilities

Answers phone calls for customer issues

Resolves customer complaints, refers issues to qualified individuals

Issues service parts to fulfil customer orders

Provides immediate technical assistance and troubleshooting support via telephone to customers and Field Service Technicians.

Qualifications

High school diploma or GED

Degree appropriate for the position or other equivalent training or experience

Excellent verbal and written communication skills

Ability to maintain positive composure in stressful situations

Demonstrated knowledge of industrial controls, electronic, hydraulic and mechanical systems

Previous experience with an MRP system and Microsoft Office Suite

At Bühler we are not only offering working opportunities and international exchange of like-minded professionals. We are more than just a global company. Our value proposition to transform the way companies feed and move the world, is driving positive change in the industries in which we operate globally. Become a part of a dynamic environment that combines your drive for innovation with a world of possibilities. Joining us means embracing a shared purpose of creating innovations for a better world while becoming part of a company that is dedicated to your success.

As a global organization, we embrace the diversity of our global workforce. At Bühler, you will collaborate with professionals from around the world, each bringing in a unique perspective to the table. It is a business priority for us to harness the diversity of our global workforce and include them in their uniqueness to create a culture of belonging guided by our TOP values – Trust, Ownership and Passion. Embark on a journey that combines the excitement of global collaboration with the reassurance of a welcoming workplace.

Let’s create impact together!

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