IT Trainee
Johannesburg, ZA
Summary
Bühler Group in Johannesburg, South Africa is looking for a passionate graduate to join our team as IT Trainee. This role offers the opportunity to gain practical experience through collaboration with experienced professionals, developing new skills and understanding company-specific procedures, while also improving the technical and problem-solving abilities necessary for a successful career in information technology.
Job Responsibilities
- Assisting with troubleshooting and resolving hardware and software issues.
- Providing technical support to end-users via phone, email, or in-person.
- Installing and configuring computer systems, printers, and other peripherals.
- Assisting with network setup and troubleshooting.
- Participating in the maintenance and upgrades of computer systems.
- Collaborating with senior IT support staff to learn and develop new skills.
- Logging and documenting support requests and resolutions.
- Assisting with user account creation and management.
- Checking software licences and hardware inventory.
- Keeping up to date with technology advancements and industry best practices.
- Providing excellent customer service and maintaining a professional conduct.
- Assisting in training end-users on the use of software and hardware.
- Adhering to security protocols and maintaining system integrity.
- Assisting with IT projects and initiatives as needed.
Qualifications
- Grade 12
- Relevant National Diploma / Degree (Btech) in IT
- Any relevant IT support experience
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