Quotation Specialist
Minneapolis, MN, US, 55440-9497
Summary
Job Responsibilities
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
- Thoroughly and efficiently gather relevant information from customers for identification and fulfilment of their needs
- Properly identify necessary spare parts and specifications for reconditioning services
- Create complete client quotations & orders for workshop reconditioning (commercial/technical)
- Process technical/commercial enquiries (feedback, pass on to 2nd level)
- Work with BOMs (Bill of material/part list), customer project documents, technical drawings, and installed base database
- Collaborate with second-level support in the quotation process
- Advise client regarding Buhler standards and recommendations regarding reconditioning for their equipment
- Arrive at work predictably and promptly
- Perform other duties as assigned
Qualifications
- High School Diploma is required, additional technical education is a plus
- Minimum of 3 years of experience within customer service, manufacturing, installation or service, sales
- Microsoft Office experience is required
- SAP or comparable ERP system experience required
- Demonstrates leadership as an effective role model for the department in tasks both internal and external to the company
- Works collaboratively within a group in order to achieve a common goal
- Utilizes effective approaches for choosing a course of action for developing appropriate solutions
- Excellent interpersonal communication skills and relationship building skills; able to communicate clearly and effectively in person and in writing internally and externally
- Ability to work with minimal supervision and make decisions independently, effectively, and creatively within established company guidelines
- Presents information, analysis, and ideas in writing in a clear and concise manner; speaks clearly so that others can hear and understand what is being said
- Openness to development of new skills as well as the teaching of those skills to others, allowing the development of a well-rounded team
- Commitment to integrity and customer satisfaction
- Fluency in English; any other language is a plus
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