Quotation Specialist

Summary

We are looking for a Quotation Specialist to join our team! As a Quotation Specialist, your primary goal is to deliver outstanding customer service by meticulously collecting all necessary information related to customers' quotation requests. Your attention to detail and customer-focused approach ensure that every customer's needs are met efficiently and accurately. If this sounds like the position for you, please apply below.

The wage range for this position is $26-32/hour.

Job Responsibilities

• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
• Thoroughly and efficiently gather relevant information from the customer to enable you to identify and fulfil their need.
• Identification of spare parts needed for customers.
• Create complete Client Quotations & Orders for Spare and Wear Parts (commercial / technical).
• Processing of technical and commercial enquiries (feedback, pass on to 2nd level).
• Work with BOMs (Bill of Material / Part List), customer project documents, technical drawings.
• Co-operation with Second Level Support in the Quotation Process.
• Complete customer quotations.
• Advise client regarding the function and use of Spare and Wear parts.
• Must arrive at work predictably and promptly.
• Performs other duties as assigned.

Qualifications

• High School Diploma required.
• Technical education is a plus.
• Minimum of 3 years of experience within customer service, manufacturing, installation or service, or sales.
• Experience using SAP or similar ERP system strongly preferred.
• Microsoft Office experience (Word, Excel, Powerpoint).
• Leads by example for team tasks, both inside and outside the company.
• Collaborates effectively with others to achieve common goals.
• Uses good judgment and problem-solving skills to find appropriate solutions.
• Has strong interpersonal and communication skills for working with diverse personalities; communicates clearly in person and in writing, both internally and externally.
• Experience with servos, motion controls, and PLCs is beneficial.
• Works independently with minimal supervision; makes effective and creative decisions within company guidelines.
• Communicates information and ideas clearly and concisely in writing and speech.
• Maintains high integrity and prioritizes customer satisfaction.
• Proficient in English; knowledge of additional languages is a plus.