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Vice President of Customer Service Operations

Location:

Minneapolis, MN, US, 55440-9497

Work Site: Onsite

Duration: Permanent / Unlimited

Date: Nov 4, 2026

Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines. Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries. We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.

Summary

As VP of Operations, North America, you will have the opportunity to shape how Bühler delivers exceptional service to customers across the region. You will lead and develop the Customer Service organization, strengthen operational performance, and ensure the business has the capacity and capabilities needed to support continued growth. Through your leadership, you will drive customer satisfaction, profitability, and operational excellence while building a high-performing team positioned for the future.

Job Responsibilities

• Understand all operational needs and requirements from customers in the various industries.
• Lead the daily operations on regional and on country level in the various service areas including parts business, field operations, repair workshops services, services agreements, remote support, and technical advisory services.
• Fully align and collaborate with the North American team.
• Lead the team to fulfill customer needs and develop operational plans for the region.
• Oversee the resource capacities, development, and allocation in the region to manage the profitability of the service business.
• Work closely with country managers and sales to jointly deliver on business results.
• Develop the regional service delivery capabilities in line with the strategic growth plans. Adapt group level plans to the regional needs.
• Evaluate opportunities and potential in the services markets based on market and customer feedback, and general economic trends.
• Support the rollout of new service solutions with the support of business unit specialists and contribute to its market success.

Qualifications

• Bachelor’s Degree in Engineering, Business Administration, or related discipline.
• Master’s degree in Engineering, Business Administration, or related discipline preferred.
• At least 8 years’ experience in a leading service function in industrial or equipment sector desired
• Proven leadership skills: experience in organization development, strong decision-making ability, managing and developing people.
• Operations management, service contract management and supply chain management.
• Excellent analytical and problem-solving capabilities.
• Ability to work in a multi-cultural and matrix environment.
• Project management knowledge with legal and commercial expertise.
• Experience in optimizing life cycle costs of products.
• Willingness to travel (30%).

At Bühler we are not only offering working opportunities and international exchange of like-minded professionals. We are more than just a global company. Our value proposition to transform the way companies feed and move the world, is driving positive change in the industries in which we operate globally. Become a part of a dynamic environment that combines your drive for innovation with a world of possibilities. Joining us means embracing a shared purpose of creating innovations for a better world while becoming part of a company that is dedicated to your success.

As a global organization, we embrace the diversity of our global workforce. At Bühler, you will collaborate with professionals from around the world, each bringing in a unique perspective to the table. It is a business priority for us to harness the diversity of our global workforce and include them in their uniqueness to create a culture of belonging guided by our TOP values – Trust, Ownership and Passion. Embark on a journey that combines the excitement of global collaboration with the reassurance of a welcoming workplace.

Let’s create impact together!

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