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Service Skills Development Manager - MAI

Location:

Nairobi, KE, 100

Work Site: Onsite

Duration: Permanent / Unlimited

Date: Feb 10, 2026

Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines. Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries. We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.

Summary

Buhler Group in MAI region is looking for an experienced and passionate professional to join the team as Service Skills Development Manager for Middle East, Africa and India region. In this role you would be responsible to be the driving force behind the advancement of technical skills, customer service proficiency, and overall expertise of our Field Service Engineers. The role involves strategic planning, program development, and collaboration with various stakeholders to elevate the capabilities of our field service team. The position is open to be based at any of the locations of our application centers; African Milling School in Nairobi, Kenya; Grain Processing Innovation Center in Kano, Nigeria; Cocoa Competence Center in Abidjan, Côte d’Ivoire; or International Rice Milling Academy in Bengaluru, India.

Job Responsibilities

Develop and execute a strategic roadmap for the skill development of Field Service Engineers aligned with business objectives.
Identify key areas for improvement and create action plans to address skill gaps.
Lead the design and implementation of skill development programs, covering technical competencies, customer service excellence, and industry-specific knowledge.
Facilitate mentorship programs and provide ongoing coaching to Field Service Engineers for continuous improvement.
Foster a culture of collaboration and knowledge sharing within the team.
Establish performance metrics and evaluation mechanisms to assess the effectiveness of skill development initiatives.
Collaborate with the HR, Training Managers, Operations and the Business Academies to ensure alignment of skill development initiatives with organizational goals

Qualifications

Bachelor’s degree in Business Administration or Engineering.
Minimum 8-10 years of experience in the relevant field.
Proven experience in leading skill development programs for field service or technical roles.
In-depth knowledge of Buhler technologies and equipment.
Strong leadership, communication, and interpersonal skills.
Ability to analyse training needs and design targeted skill development programs

At Bühler we are not only offering working opportunities and international exchange of like-minded professionals. We are more than just a global company. Our value proposition to transform the way companies feed and move the world, is driving positive change in the industries in which we operate globally. Become a part of a dynamic environment that combines your drive for innovation with a world of possibilities. Joining us means embracing a shared purpose of creating innovations for a better world while becoming part of a company that is dedicated to your success.

As a global organization, we embrace the diversity of our global workforce. At Bühler, you will collaborate with professionals from around the world, each bringing in a unique perspective to the table. It is a business priority for us to harness the diversity of our global workforce and include them in their uniqueness to create a culture of belonging guided by our TOP values – Trust, Ownership and Passion. Embark on a journey that combines the excitement of global collaboration with the reassurance of a welcoming workplace.

Let’s create impact together!

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