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Trainer - Processes & Tools for Customer Service

Location: 

Prague 4, CZ, 14000

Work Site:  Hybrid
Duration:  Permanent / Unlimited
Date:  Jan 14, 2026

Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.​ Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries. We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.

Summary

Are you passionate about empowering teams to master back-office processes and tools?
Do you excel at turning complex systems into clear, role-based learning that drives adoption and operational excellence? If so, Bühler has the perfect opportunity for you!

As our Service Operations Business grows, we’re looking for a Trainer for Customer Service to design, deliver, and continuously improve training that uplifts capability, compliance, and efficiency across our global organization.

Job Responsibilities

  • Design and deliver role-based training using blended learning approaches.
  • Translate back-office processes and tools into clear, practical learning content.
  • Create onboarding programs, learning paths, and live demos to accelerate adoption.
  • Collaborate with process and product owners to maintain best-practice repositories.
  • Build strong stakeholder networks and track training effectiveness for continuous improvement.

Qualifications

  • Degree in Learning & Development, Instructional Design, Business/Operations, or equivalent experience.
  • Around 3 years of experince in training roles or back-office/customer service operations.
  • Expertise in curriculum development, instructional design, facilitation (virtual & in-person), and strong didactic skills for effective knowledge transfer.
  • Excellent communication and stakeholder management skills; ability to influence globally.
  • Proficiency in English; SAP knowledge and learning tools experience are a plus.

At Bühler we are not only offering working opportunities and international exchange of like-minded professionals. We are more than just a global company. Our value proposition to transform the way companies feed and move the world, is driving positive change in the industries in which we operate globally. Become a part of a dynamic environment that combines your drive for innovation with a world ​of possibilities.​ Joining us means embracing a shared purpose of creating innovations for a better world while becoming part of a company that is dedicated to your success.

As a global organization, we embrace the diversity of our global workforce. At Bühler, you will collaborate with professionals from around the world, each bringing in a unique perspective to the table. It is a business priority for us to harness the diversity of our global workforce and include them in their uniqueness to create a culture of belonging guided by our TOP values – Trust, Ownership and Passion. Embark on a journey that combines the excitement of global collaboration with the reassurance of a welcoming workplace.

Let’s create impact together! 

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