Services Field Service Execution (038)

Summary

The Field Service Team Leader provides functional leadership to the Grains & Food Field Service team and is accountable for safe, efficient, and high-quality service delivery. The role ensures effective resource deployment, financial performance, capability development, customer satisfaction, and seamless cooperation between customers, Field Service Engineers, the back-office team, and internal stakeholders.

Job Responsibilities

• Lead and develop the Grains & Food Field Service team (excluding Sortex), fostering a collaborative, accountable, safe, and high-performing work environment through coaching, feedback, training, knowledge sharing, succession planning, and targeted development.
• Plan, prioritize, and allocate service resources to deliver assignments safely, on time, to the required quality standards, and in line with customer commitments; optimize team capacity, availability, utilization, and productivity in coordination with the European organization and operational and business requirements.
• Prepare and manage the Field Service budget and performance indicators, including cost centers, hourly rates, cost recovery, coverage variances, and contribution margins; drive continuous improvement and ensure complete, accurate, and timely service documentation, time recording, reporting, operational data, delegation reports, and expense claims.
• Ensure compliance with EHS requirements, legislation, internal policies, and safe working practices, actively promoting a strong safety culture; act as the primary interface for customers, Field Service Engineers, the back-office team, and internal stakeholders to ensure effective communication and timely resolution of operational issues.
• Own all CAQs within the BCEE subregion, ensuring timely registration, clear ownership, prioritization, and transparent tracking against agreed target dates; coordinate complaint and quality-deviation investigations, root-cause analysis, and corrective and preventive actions, driving effective closure, addressing overdue items, escalating significant risks or delays, and keeping stakeholders informed of progress and outcomes.

Required Qualifications

• Bachelor’s degree in Engineering, Business Administration, or a related discipline, or equivalent technical education and relevant professional experience.
• Strong technical understanding of machinery, plants, and service requirements within the Grains & Food industries.
• Sound knowledge of safety legislation, standards, and practices applicable to Field Service operations.
• Demonstrated leadership capability, with the ability to engage, coach, and develop technical employees.
• Strong customer orientation, commercial acumen, and analytical, planning, decision-making, and problem-solving skills.
• Excellent communication, stakeholder management, negotiation, and conflict-resolution skills; fluency in English and the relevant local language.
• Leadership experience in Field Service, service operations, or manufacturing; previous experience as a Field Service Engineer is advantageous.
• Practical knowledge of Field Service processes, resource planning, scheduling, service execution, and relevant digital management tools.
• Experience with CAQ or comparable quality systems, structured root-cause analysis, and corrective-action management.