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Head of Service Operations, SEA

Location:

Singapore, SG, 229832

Work Site: Hybrid

Duration: Permanent / Unlimited

Date: Oct 13, 2026

Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines. Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries. We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.

Summary

This role will lead the Customer Service team to achieve quality outcomes through operational excellence, process key performance indicators (KPIs), standard work, metrics, and goals. It will also drive transformational initiatives in line with Bühler’s strategy and adapt the service operations setup to be successful in future too. Additionally, it will enable the launch of new Customer Service products from the Business Units across various markets in South East Asia. The individual in this role will ensure the growth and development of both capacity and capability within the SAS Customer Service organizations to drive customer excellence, satisfaction, and high-quality service & performance.

Job Responsibilities

Understand all operational needs and requirements from customers, including parts, field operations, workshops, services agreements, remote support, customer operations centre, and technical advisory services.
Oversee the operations and development of country service operations incl. field service and workshops, as well as the regional operations elements such as the spare parts supply chain and organizations to modernize customer installations or manage services agreements in the SEA region.
Lead team to fulfill customer needs and develop operational plans for the region. Oversee the resource allocation in the region to manage the profitability of the service business. Ensure the growth and development of Customer Service organizations, capacity and capability.
Drive the income statement result of the service business in the region. Ensure budget and forecast achievement.
Transform the existing organization and new elements in line with the group service strategy. Ensure implementation speed to be fit for the future and create a positive business impact early on.
Evaluate potential and opportunities in the CS markets based on Market and Customer feedback as well as general economic trends.
Work closely with SEA Country Managers as well as group functions to further develop the region service operations. Develop the local CS personnel according to CS strategy, including selection and development of key local CS personnel.

Qualifications

8-10 years of experience in customer service function for parts in industrial, food production or equipment sector.
Strong people leadership, operations management, service contract management and supply chain management.
Strong experience in leading and developing a team situated in different locations in SEA.
Solid project management knowledge, legal and commercial experience.
Ability to work in a multi-cultural and matrix environment.
Willingness to travel (30%).

At Bühler we are not only offering working opportunities and international exchange of like-minded professionals. We are more than just a global company. Our value proposition to transform the way companies feed and move the world, is driving positive change in the industries in which we operate globally. Become a part of a dynamic environment that combines your drive for innovation with a world of possibilities. Joining us means embracing a shared purpose of creating innovations for a better world while becoming part of a company that is dedicated to your success.

As a global organization, we embrace the diversity of our global workforce. At Bühler, you will collaborate with professionals from around the world, each bringing in a unique perspective to the table. It is a business priority for us to harness the diversity of our global workforce and include them in their uniqueness to create a culture of belonging guided by our TOP values – Trust, Ownership and Passion. Embark on a journey that combines the excitement of global collaboration with the reassurance of a welcoming workplace.

Let’s create impact together!

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