SAP Processes & Applications Specialist
Singapore, SG, 229832
Job Responsibilities
Regional COPA Support and Coordination
- Support the regional Center of Processes and Applications (COPA) with a team of IT experts across Finance/Controlling (FI/CO), Customer Service (CS), Customer Projects (CP), and Supply Chain Logistics (SCL).
- Serve as the lead for the Customer Service (CS) stream.
- Assist in developing and implementing the COPA strategy for Southeast Asia and Oceania.
- Support the alignment and enablement of global initiatives in consideration of regional requirements.
- Facilitate the rollout of global solutions across the region, including the Small Entity Template (SET).
- Support regional ITP projects and initiatives.
- Contribute to talent development and capability building across the region.
Process and Application Optimization
- Ensure regional processes and tools are aligned with and enabled by global templates.
- Facilitate the localization of IT applications to meet regional requirements.
- Support the optimization and streamlining of the Small Entity Template (SET) rollout.
Collaboration and Coordination
- Collaborate with central IT and business teams to ensure aligned and cohesive strategies.
- Coordinate with regional business stakeholders to understand and address the user needs.
- Facilitate knowledge sharing and the adoption of best practices across the region.
- Organize regional superuser alignment for the Customer Service (CS) stream.
Project Management Support
- Support the oversight of regional IT projects from initiation through completion.
- Ensure projects are delivered on time, within scope, and within budget.
- Assist in managing project risks and issues, ensuring appropriate mitigation strategies are in place.
Team Support and Development
- Support the Team Manager, COPA SEA, in developing the team’s knowledge base and strengthening overall capabilities.
- Ensure high-quality responses to regional users and their inquiries beyond individual stream responsibilities.
- Promote a culture of continuous improvement and innovation.
Performance Monitoring and Reporting
- Assist in developing key performance indicators (KPIs) to measure performance and success.
- Monitor and report on the performance of regional IT applications and processes.
- Ensure compliance with regional and global IT policies, standards, and governance requirements.
Qualifications
- Degree in Computer Science, Information Technology, Business Administration or a related field
- Language skills: fluent in English and one additional Asian language.
- Solid experience in IT Project Management, Process Management, Application Management or IT Management for at least 5-7 years.
- Experience working in multinational companies.
- Proven experience in supporting and implementing SAP solutions.
- Strong background in business process optimization and application management.
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