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Customer Service Operations - GBS Team Manager

Location:

Subang Jaya, 10, MY, 47500

Work Site: Hybrid

Duration: Permanent / Unlimited

Date: Dec 16, 2025

Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines. Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries. We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.

Summary

Drive and lead the Customer Service GBS Service Operations function for the Southeast Asia (SEA) region, ensuring high-performance service delivery that is accurate, timely, and customer focused. This role is accountable for optimizing quotation and order fulfilment processes, aligning operations with strategic business objectives, and fostering a culture of continuous improvement and operational excellence.

Job Responsibilities

Operational Management

Lead and manage the CS quotation and order processing teams to ensure timely and accurate fulfilment of customer requests
Participate in the SEA weekly backlog meeting with ML representatives to drive Parts TO

Be the functional leader for all local and sub-regional service operations, providing day-to-day operational support and guidance, and implementing with them the strategic service operations initiatives
Oversee quotation preparation, pricing strategies, and discount approvals in alignment with business rules
Coordinate with Sales, Manufacturing, and 3PL partners to ensure seamless order execution

Strategic & Process Improvement

Assess and enhance CS and quotation processes and develop future-state operating models aligned with group service strategy
Implement value stream methodology and Buhler Onion model to drive efficiency and customer satisfaction

Leadership & Collaboration

Strong people management skills with a focus on coaching, development, and performance management
Ability to drive a culture of continuous improvement and operational excellence

Qualifications

Bachelor's Degree in Supply Chain, Logistics, or related field
Minimum 8 years in supply chain, parts operations, or order fulfilment, with at least 3 years in a managerial role
Proficiency in SAP systems and tools (SD Module, Stock, Procurement)
Good knowledge in incoterm, freight management, import/export documentation/Letter of Credit shipment requirements
Good English skills, written and spoken
Familiarity with Lean, Six Sigma, or other process improvement methodologies is an advantage

At Bühler we are not only offering working opportunities and international exchange of like-minded professionals. We are more than just a global company. Our value proposition to transform the way companies feed and move the world, is driving positive change in the industries in which we operate globally. Become a part of a dynamic environment that combines your drive for innovation with a world of possibilities. Joining us means embracing a shared purpose of creating innovations for a better world while becoming part of a company that is dedicated to your success.

As a global organization, we embrace the diversity of our global workforce. At Bühler, you will collaborate with professionals from around the world, each bringing in a unique perspective to the table. It is a business priority for us to harness the diversity of our global workforce and include them in their uniqueness to create a culture of belonging guided by our TOP values – Trust, Ownership and Passion. Embark on a journey that combines the excitement of global collaboration with the reassurance of a welcoming workplace.

Let’s create impact together!

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