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Field Service Engineer

Location:

Subang Jaya, 10, MY, 47500

Work Site: Hybrid

Duration: Permanent / Unlimited

Date: Jul 5, 2025

Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines. Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries. We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.

Summary

The role plays an important part in ensuring sustainable customer service is provided.

Job Responsibilities

•   Support and resolve customer site issues - troubleshooting and breakdown calls
•   AMC/ASC: Plan and schedule maintenance visits and spare parts replacement works.
•   Inspection of wear parts and product quality measurement – identifying critical parts & normal wear parts - advice the customer on stock maintenance
•   Perform onsite inspection, installation and commissioning of equipment / machines, troubleshooting and customer training of Buhler products
•   Promote and support after sales activities with active spare parts and retrofit upgrade sales
•   Regular communication with customer representatives from technician to management level
•   Liaise with production sites and regional team for technical support and back up
•   Adapt to work scheduling requirements independently depending on the situation and work load
•   Creation and documentation of clear and concise technical / service / takeover / commissioning

Qualifications

• Minimum 2-3 years experiences regarding customer service, troubleshooting and plant commissioning.
• 2-3 years Products and process knowledge.
• Good Communication skill
• Good reporting and presenting.
• Confidence and ability to work independently.
• Hard working and under pressure.
• Knowledge installation, pre-commissioning, commissioning works.
• Work with team member and good communication with them.
• Customer supports via online/Mobile/Social media.
• Ability to troubleshoot machine problem.
• Good written and speaking communication in English language.
• Ability to communicate varies counties people to send actual massage.

At Bühler we are not only offering working opportunities and international exchange of like-minded professionals. We are more than just a global company. Our value proposition to transform the way companies feed and move the world, is driving positive change in the industries in which we operate globally. Become a part of a dynamic environment that combines your drive for innovation with a world of possibilities. Joining us means embracing a shared purpose of creating innovations for a better world while becoming part of a company that is dedicated to your success.

As a global organization, we embrace the diversity of our global workforce. At Bühler, you will collaborate with professionals from around the world, each bringing in a unique perspective to the table. It is a business priority for us to harness the diversity of our global workforce and include them in their uniqueness to create a culture of belonging guided by our TOP values – Trust, Ownership and Passion. Embark on a journey that combines the excitement of global collaboration with the reassurance of a welcoming workplace.

Let’s create impact together!

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