Quotation Officer

Summary

Job Responsibilities

• Drive Customer Service order processing & fulfilment process for assigned countries, include managing customer enquiries, quotations, sales and orders for spare parts.  
• Proactively follow up with customers, in collaboration with Buhler Inside Sales team, on Bühler’s quotation proposal and drive for sales to meet business targets and goals.  
• Perform and follow through the customer quotations process and keep customers updated on the latest products to increase sales.  
• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.  
• Thoroughly and efficiently gather relevant information from the customer to enable you to identify and fulfil his/her needs.  
• Identification of spare parts.  
• Processing of technical / commercial enquiries.  
• Co-operation with First/Second-Level Technical Advisors in the Quotation Process.  
• Create complete Client Quotations for Spare and Wear Parts (commercial / technical).  
• Work with BOMs (Bill of Material / Part List), customer project documents, technical drawings.  
• Coordination of delivery, invoice and payments.  
• Attend to customer complaint and warranty claim.  
• May require attending customer visits if necessary.  
• Interact with multiple stakeholders as necessary for support on technical and commercial enquiries from customers.  

Qualifications

• Degree in Mechanical, Electrical & Electronics, Mechatronics Engineering or similar education background
• At least 3 years of hands-on experience in order processing, logistics, or Customer Services.  
• Knowledgeable in incoterms.  
• IT savvy, proficient in MS Office, with working knowledge of SAP/ CRM platforms (e.g. Salesforce SAP (SD Module, Stock, Purchasing).  

Knowledge, Skills and Abilities 

• Technical and commercial understanding, include Incoterms concepts, duties & tariffs and Buhler’s product knowledge.  
• Highly developed sense of integrity and commitment to Customer Satisfaction.  
• Exceptional time-management / organizational and prioritizing skills.  
• Possess a strong work ethic and team player mentality.  
• Ability to understand customers’ requirements and to translate them into solutions.  
• Highly flexible, multicultural understanding and able to work in team.  
• Able to work under pressure and deadlines.  
• Result-oriented and excellent problem-solving capabilities.  
• Good team building and leadership skills.  
• Good interpersonal skills with the ability to motivate and influence.  
• High level of independence and sense of ownership. 
• Entrepreneurial, sales and customer-oriented mind-set.