Quotation Specialist
Subang Jaya, 10, MY, 47500
Job Responsibilities
- Execute the customer quotation process end-to-end in contributing to sales turnover.
- Handle incoming customer requests professionally, ensuring prompt and thorough resolution of issues.
- Collect and validate all relevant customer information to accurately identify and fulfill their requirements.
- Build Level 1 competency in spare parts identification for assigned BUs, supported by 2nd-level Technical Advisors and BA/BU (Global/Region) teams during the quotation process.
- Process technical and commercial inquiries.
- Prepare comprehensive quotations for spare and wear parts, covering both commercial and technical aspects.
- Work with BOMs (Bill of Material / Part List), customer project documents, and technical drawings.
- Coordinate delivery, invoice and payments.
- Assist with customer complaints and warranty claims as needed, in close collaboration with the regional Quality partner.
- Engage with multiple stakeholders to support customer technical and commercial inquiries.
- Perform additional duties and responsibilities as business needs evolve.
Qualifications
- Mechanical, Electrical & Electronics, Mechatronics Engineering or similar education background.
- Basic knowledge machinery and familiar with MRO.
- At least 3 years of hands-on experience in order processing, logistics, or Customer Services.
- Knowledgeable in incoterms.
- IT savvy, proficient in MS Office, with working knowledge of SAP/ CRM platforms (e.g. Salesforce SAP (SD Module, Stock, Purchasing).
- English and any other ASEAN language of an advantage
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