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Team Manager, Service Operations

Location: 

Subang Jaya, 10, MY, 47500

Work Site:  Hybrid
Duration:  Permanent / Unlimited
Date:  Apr 22, 2026

Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.​ Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries. We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.

Job Responsibilities

  • Lead a team of Field Service Engineers (FSE) & Workshop Operators in providing high quality services and fostering a collaborative and productive environment.
  • Calculate the annual hourly rate and manage within the cost center budget for Field Service & Workshop.
  • Plan, analyze and optimize the utilization of Field Service and Workshop to ensure high productivity (positive coverage difference).
  • Ensure compliance with EHS standards and regulations to maintain a safe working environment and promote safety attitude throughout the Field Service & Workshop team.
  • Proactively seek feedback from customers post execution of jobs and regularly visit customers to improve quality of services provided.
  • Responsible for updating the skills matrix as well as the continuous development and upskilling of Field Service Engineers & Workshop Operators.
  • Support internal stakeholders, and related departments with technical and Field Service operations knowledge.
  • Promote continuous improvement initiatives in Field Service & Workshop operations.
  • Drive back-office function transformation and integrate the quotation and order processing functions into GBS Service Operations.

Qualifications

  • Bachelor's degree in Engineering (Mechanical / Process / Industrial), Business Administration or similar.
  • Minimum 8 years of experience in after sales service operations in manufacturing industries.
  • At least 5 years of experience management of Field Service team. Experience as Field Service Engineer is of advantage.
  • Proficiency in SAP, field service management software and tools for scheduling, reporting, and resource allocation is a plus
  • Regional experience of the Singapore, Malaysia and Sri Lanka markets.
  • Proficient in spoken and written English and Bahasa Melayu. 
  • Knowledge of Chinese is of advantage.

At Bühler we are not only offering working opportunities and international exchange of like-minded professionals. We are more than just a global company. Our value proposition to transform the way companies feed and move the world, is driving positive change in the industries in which we operate globally. Become a part of a dynamic environment that combines your drive for innovation with a world ​of possibilities.​ Joining us means embracing a shared purpose of creating innovations for a better world while becoming part of a company that is dedicated to your success.

As a global organization, we embrace the diversity of our global workforce. At Bühler, you will collaborate with professionals from around the world, each bringing in a unique perspective to the table. It is a business priority for us to harness the diversity of our global workforce and include them in their uniqueness to create a culture of belonging guided by our TOP values – Trust, Ownership and Passion. Embark on a journey that combines the excitement of global collaboration with the reassurance of a welcoming workplace.

Let’s create impact together! 

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