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Global Services Process Excellence Manager (Fixed-Term Contract, 12 Months)

Location:

Uzwil, St. Gallen, CH, 9240

Work Site: Onsite

Duration: 1 year

Date: Sep 16, 2026

Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines. Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries. We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.

Summary

Are you passionate about designing efficient, scalable business processes and digital backbones for a global service organization? In this role, you will shape and
improve the end-to-end processes and supporting systems that enable workshop refurbishments, field service, and parts delivery.
You will connect service execution processes with commercial processes, from quotation and order handling through planning, execution, invoicing, and performance follow-up. Working closely with global business stakeholders and IT teams, you will translate operational needs into standardized processes, clear requirements, and prioritized digital improvements.
Join Bühler and help build a connected, data-driven, and customer-focused global Service organization, supporting our mission: “Partnering for better outcomes.”

Job Responsibilities

You own and continuously improve global end-to-end processes and digital backbones for workshop refurbishments, field service, and Parts Delivery
You connect commercial and service execution processes—from quotation and order handling to planning, delivery, invoicing, and performance follow-up
You translate business needs into standardized process designs, requirements, and a prioritized improvement backlog
You partner with IT and business teams in an agile way of working to deliver scalable, practical solutions
You define process standards, governance, roles, and KPIs; drive global adoption and continuous improvement

Qualifications

Degree in business, engineering, IT, operations, or a related field
Experience in process management, service operations, digital transformation, or enterprise systems in an international environment
Ability to translate business needs into process and IT requirements; experience with agile delivery is an advantage
Strong analytical, stakeholder management, communication, and prioritization skills
Comfortable working across global, cross-functional matrix organizations
Fluent English; additional languages are an advantage.

At Bühler we are not only offering working opportunities and international exchange of like-minded professionals. We are more than just a global company. Our value proposition to transform the way companies feed and move the world, is driving positive change in the industries in which we operate globally. Become a part of a dynamic environment that combines your drive for innovation with a world of possibilities. Joining us means embracing a shared purpose of creating innovations for a better world while becoming part of a company that is dedicated to your success.

As a global organization, we embrace the diversity of our global workforce. At Bühler, you will collaborate with professionals from around the world, each bringing in a unique perspective to the table. It is a business priority for us to harness the diversity of our global workforce and include them in their uniqueness to create a culture of belonging guided by our TOP values – Trust, Ownership and Passion. Embark on a journey that combines the excitement of global collaboration with the reassurance of a welcoming workplace.

Let’s create impact together!

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