OPEX Manager Service Lifecycle Management

Summary

As a Global OPEX Manager for Service Lifecycle Management, your main responsibility is to lead the introduction of processes and tools for Service Lifecycle Management, and to develop and manage the data strategy related to customer installations. Your focus will be on enhancing data quality, efficiency, productivity, and overall performance through the development and implementation of continuous improvement strategies, methodologies, and initiatives. By leveraging best practices, data analysis, and process optimization, the Global OPEX Manager aims to reduce waste, improve quality, and increase the effectiveness of service delivery, ultimately contributing to the organization's competitiveness and customer satisfaction.

Job Responsibilities

• You collect and define business requirements for the Customer Installation Frame to effectively capture and store customer installation data (process, equipment, software, services) throughout the entire lifecycle of customer assets
• You define, document, and implement processes to update customer installation information, ensuring all changes are accurately reflected across the asset lifecycle—including transactions, service agreements, and service projects—not only for new Greenfield projects, but also for our existing Ibase
• You ensure the provision, accuracy, and accessibility of relevant customer installation data essential for supporting and optimizing all service processes
• You define business requirements and lead, as a Product Manager in the agile SAFe Framework, the development and implementation of a Service Lifecycle Management Tool—in close collaboration with the CRM Project Team
• You roll out and implement the Service Lifecycle Management tool to the respective roles within the global service organization
• You collaborate with cross-functional teams (Service, Sales, IT, Product Management, Operations) to align requirements and processes with organizational and customer needs
• You maintain clear and comprehensive documentation for requirements, processes, and systems to support knowledge sharing and ongoing process development

Qualifications

• Bachelor’s degree in Business Administration, Information Technology, Engineering, or a comparable discipline
• Proven experience (3+ years) in Service Lifecycle Management, Operational Excellence, Business Process Management or a similar function
• Strong analytical skills with the ability to translate business needs into actionable solutions
• Effective and convincing communication in English, both verbally and written