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Operational Excellence Manager Remote Support

Location: 

Uzwil, St. Gallen, CH, 9240

Work Site:  Onsite
Duration:  Permanent / Unlimited
Date:  Aug 5, 2026

Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.​ Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries. We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.

Summary

Are you passionate about driving operational excellence, continuous improvement, and digital transformation in a global service environment? At Bühler, you will play a key role in shaping the future of our Remote Support organization by optimizing processes, enhancing customer experience, and enabling efficient service delivery through innovative tools and solutions. You will collaborate with stakeholders across Service, Sales, IT, and global regions to drive impactful improvements and support the continuous evolution of our Remote Support capabilities.

Job Responsibilities

  • You drive continuous improvement initiatives across Remote Support processes, tools, collaboration models, and operational performance
  • You identify business needs, translate requirements into practical solutions, and support the implementation of improvement initiatives across the global Remote Support community
  • You contribute to roadmap development, testing, training, change management, and rollout activities to ensure successful adoption of new solutions and processes
  • You collaborate with stakeholders across Service, Sales, IT, regions, and external partners to drive operational excellence and digital enablement
  • You improve incident management, data quality, reporting, user adoption, and end-to-end service processes while managing priorities, risks, and dependencies effectively

Qualifications

  • Higher education or university degree in Business Administration, Information Technology, Business Informatics, Engineering, Service Management, or a related field
  • Several years of experience in Operational Excellence, Remote Support, Service Operations, process improvement, project coordination, product management, or a related service environment
  • Strong understanding of service operations, incident management, customer service, CRM processes, and continuous improvement methodologies 
  • Excellent stakeholder management, communication, and collaboration skills combined with a structured and solution-oriented mindset
  • Very good English skills and the ability to work effectively in a global, cross-functional environment; experience with SAP Service Cloud, SAP Sales Cloud and Scaled Agile Framework (SAFe) is an advantage

At Bühler we are not only offering working opportunities and international exchange of like-minded professionals. We are more than just a global company. Our value proposition to transform the way companies feed and move the world, is driving positive change in the industries in which we operate globally. Become a part of a dynamic environment that combines your drive for innovation with a world ​of possibilities.​ Joining us means embracing a shared purpose of creating innovations for a better world while becoming part of a company that is dedicated to your success.

As a global organization, we embrace the diversity of our global workforce. At Bühler, you will collaborate with professionals from around the world, each bringing in a unique perspective to the table. It is a business priority for us to harness the diversity of our global workforce and include them in their uniqueness to create a culture of belonging guided by our TOP values – Trust, Ownership and Passion. Embark on a journey that combines the excitement of global collaboration with the reassurance of a welcoming workplace.

Let’s create impact together! 

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