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Solution Architect (Customer Service Systems)

Location: 

Uzwil, St. Gallen, CH, 9240

Work Site:  Onsite
Duration:  Permanent / Unlimited
Date:  May 22, 2026

Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.​ Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries. We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.

Summary

We are looking for a hands-on Solution Architect to design and deliver creative, scalable solutions across our global Customer Service business. In this role, you will shape the architecture of our service processes across SAP S/4HANA, SAP CS, SM & SD, Service Cloud (C4C V2), SAP Field Service Management, and Asset Manager. You will collaborate closely with business stakeholders, developers, and implementation partners to ensure robust, future-ready service solutions.

Job Responsibilities

  • You design and deliver high-quality solution architectures for the Epics and initiatives you own
  • You elaborate solution concepts, perform requirements engineering, and create system and program specifications
  • You coordinate internal and external development partners, including quality checks and testing
  • You independently perform SAP S/4HANA CS/SM/SD/FSM customizing and document system setups
  • You support global implementation projects and provide third-level support for global users

Qualifications

  • Bachelor’s degree in business informatics, computer science, engineering, or a comparable field
  • 5+ years of professional experience, including 2+ years in a similar Solution Architect or Application Manager role
  • Strong experience with SAP S/4HANA Customer Service (CS), Sales & Distribution (SD) as well as experience with Service Management in S/4
  • Proven ability to create architecture deliverables in both waterfall and Agile environments
  • Fluency in English, with strong communication and collaboration skills

At Bühler we are not only offering working opportunities and international exchange of like-minded professionals. We are more than just a global company. Our value proposition to transform the way companies feed and move the world, is driving positive change in the industries in which we operate globally. Become a part of a dynamic environment that combines your drive for innovation with a world ​of possibilities.​ Joining us means embracing a shared purpose of creating innovations for a better world while becoming part of a company that is dedicated to your success.

As a global organization, we embrace the diversity of our global workforce. At Bühler, you will collaborate with professionals from around the world, each bringing in a unique perspective to the table. It is a business priority for us to harness the diversity of our global workforce and include them in their uniqueness to create a culture of belonging guided by our TOP values – Trust, Ownership and Passion. Embark on a journey that combines the excitement of global collaboration with the reassurance of a welcoming workplace.

Let’s create impact together! 

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