Strategic Project Leader Service Backbone
Uzwil, St. Gallen, CH, 9240
Summary
In this role you represent the Business view and ensure the implementation of the Service Backbone. You drive the strategic development, alignment, and continuous improvement of global service operations by leading critical projects, shaping business and IT architecture, and supporting leadership in achieving sustainable business performance and delivering customer value. Join us if you’re ready to shape the future of global service operations and drive real impact on a worldwide scale!
Job Responsibilities
- You own and drive the development and finalization of the Service backbone from the business side as well as lead conceptual and IT architectural decisions in collaboration with the ITP counterpart
- You ensure business value and cohesion in every implementation step
- You identify, shape, and drive programs to improve and sustain the performance of the service business within the global matrix organization
- You act as the “right hand” to the Head of Global Customer Service and manage internal communications to support the cultural transformation and change process
- You lead the annual strategy cycle for the Service business globally, including organizing and facilitating local and global strategy reviews and stakeholder engagement activities
Qualifications
- University degree in Business Administration, Engineering, Information Technology, or a related field
- At least 5 years of experience leading projects, service operations, or business development, in a global organization
- Proven ability to lead strategic projects from concept to implementation, aligning business and IT objectives
- Strong leadership, communication, and stakeholder management abilities with excellent analytical skills
- Fluent in English (written and spoken); other languages are an asset
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