Quotation Specialist Service Agreement服务协议报价专员(服务)

Summary

Job Responsibilities

• Support Customer Relationship Managers, Services Solution Architects and new equipment sales teams in developing opportunities for contractual services solutions.
• Lead quotation development for complex services agreements, including cost, scope, risks and commercial terms.
• Actively support contract negotiations to maximize profitability while maintaining customer satisfaction.
• Establish region-specific cost calculations to ensure accurate and competitive quotations.
• Prepare required risk assessments and secure approvals in line with Bühler’s Delegation of Authority model.
• Collaborate with technical, tax, legal, commercial, finance and other internal experts to ensure quotations are accurate and compliant.
• Engage with Bühler’s central team to share regional experience and continuously improve the service portfolio and customer experience.
• Maintain accurate records of quotations, contracts, handover communications and related documentation.
• Communicate quotation status, pricing updates, handover progress and contract negotiation updates effectively with relevant stakeholders.
• Facilitate seamless handover from sales to execution teams, initially take ownership of large service agreement execution, monitor profitability and risks, act as the customer’s single point of contact, and identify additional business opportunities.

Qualifications

• Sound understanding of maintenance methods and maintenance planning.
• Sound understanding of pricing strategies, financial analysis, contract negotiation, and project management principles.
• Sound commercial understanding and risk management.
• Strong analytical and problem-solving skills.
• Attention to detail and accuracy in all aspects of work.
• Ability to adapt to changing priorities and deadlines.
• Excellent communication, negotiation, and presentation skills.
• Good stakeholder management skills, with the ability to communicate effectively in a matrix organization.
• Customer focus and entrepreneurial thinking.
• Hands-on and pragmatic, with strong execution and delivery mindset and a proven track record.
• Team player with a collaborative and growth mindset.
• Fast learner, able to manage different perspectives and drive alignment.
• Fluent in written and spoken English.
• Knowledge in manufacturing or process industry.
• Experience with digital services / IoT-based services is preferred.
• International working experience in a matrix organization is preferred.