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Service Business Officer服务业务专员

Location:

Wuxi, JS, CN, 214142

Work Site: Onsite

Duration: Permanent / Unlimited

Date: Nov 10, 2026

Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines. Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries. We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.

Summary

Job Responsibilities

Support GCR Customer Service leadership in implementing the GSO 2030 strategy across the region.
Coordinate with Finance, BU Customer Service teams, and Service Operations to prepare documentation and data for Service Council meetings and workshops, monthly calls, SDD, and MTP activities.
Drive the achievement of myBühler targets and continuous improvement initiatives agreed between headquarters and the Greater China region.
Understand regional customers’ operational needs and requirements within the assigned functional domain.
Lead daily regional operations within the assigned domain and support regional teams in achieving business objectives.
Work closely with regional peers to jointly deliver business results.
Provide functional leadership for the assigned domain by establishing and applying relevant frameworks, processes, and tools.
Organize knowledge transfer and training for new functionalities and existing teams when required.
Develop regional service-delivery capabilities in line with strategic growth plans and adapt Group-level plans to regional needs.
Generate customer insights from operational touchpoints and identify opportunities for additional business and scope expansion.
Support the rollout of new service solutions in collaboration with central and regional functions and contribute to their market success.

Qualifications

Bachelor’s degree or above.
At least three years of experience in service sales or operations, sales and operations planning, business development, administration, finance, or a commercial function.
Good spoken and written English.
Proficiency in Microsoft Office and other common office software.
Strong communication and teamwork skills, with the ability to collaborate effectively across functions and regional teams.
Patient, honest, open, proactive, self-driven, and willing to learn.

At Bühler we are not only offering working opportunities and international exchange of like-minded professionals. We are more than just a global company. Our value proposition to transform the way companies feed and move the world, is driving positive change in the industries in which we operate globally. Become a part of a dynamic environment that combines your drive for innovation with a world of possibilities. Joining us means embracing a shared purpose of creating innovations for a better world while becoming part of a company that is dedicated to your success.

As a global organization, we embrace the diversity of our global workforce. At Bühler, you will collaborate with professionals from around the world, each bringing in a unique perspective to the table. It is a business priority for us to harness the diversity of our global workforce and include them in their uniqueness to create a culture of belonging guided by our TOP values – Trust, Ownership and Passion. Embark on a journey that combines the excitement of global collaboration with the reassurance of a welcoming workplace.

Let’s create impact together!

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